Customer Services
The
Bridge’s Customer Services Team provides a welcoming, friendly front-line
contact for the Bridge and deals with all enquiries whether face to face in our
reception or by telephone, fax and email.
The
team is managed by Kerry Elliott, who has over 15 years experience in
administration and customer relations.
She is supported by a team of 3 staff:
Lisa Cresswell – Tenancy Support Administrator and Joanne Reilly –
Receptionist along with Stephen Saulsbury – Financial Administrator.
The
Customer Service Team deal with any enquiry in a calm and efficient manner to
enable clients to access the appropriate Bridge services or be signposted to an
external organisation / agency or given other relevant information. The team will always try and help and if they
cannot, they will do their very best to find someone who can.
Customer
Services is also responsible for the distribution of food donations to The
Bridge. They coordinate the delivery of
the food to the Bridge, make it into packs and distribute it to clients. When the Bridge runs out of food the Customer
Service Team have information on where else clients can go for food parcels.
The
Bridge also provides a postal system enabling clients to have a ‘care of’
address which helps them to access benefits, employment etc. Kerry and her team
manage this system and will hold clients post for them until they can collect
it.
Kerry
is also responsible for the recruitment and supervision of volunteers. There are many volunteering opportunities at
the Bridge – if you would like to be involved, please click here for
more information.
The
Bridge strives to be the best and always welcomes comments, compliments or
complaints. We will always respond if you give us your contact details and
should you have a complaint we would like to hear about it as soon as possible
so that we can remedy any problems and improve our services. If you have a compliment, complaint or query,
please click here
and let us know the details. We will be
in touch as soon as we can to discuss it with you.
If
you would like to contact Kerry or a member of her team, please see below for
contact details.
Kerry Elliott – Customer
Services Manager
01509 260500
kerry.elliott@bridgehousingservices.com
Joanne Reilly – Receptionist
01509 260500
joanne.reilly@bridgehousingservices.com
Lisa Cresswell – Tenancy
Support Administrator
01509 220561
lisa.cresswell@bridgehousingservies.com
Stephen Saulsbury – Finance
Administrator
01509 260500